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engineers currently working at the Caterpillar R&D Centre in India, largest economy in the world by 2025
investing in areas with the most potential to create value. Our Under initiatives like Gati Shakti and the National Infrastructure
engineers are at the core of our R&D centre offering diverse Pipeline, significant investments are being made in various sectors, INTERACTION
engineering expertise—mechanical, hydraulics, electronics, including roads, railways, ports, airports, affordable housing,
software, autonomy, and more. Our expansive footprint today and urban development (smart cities). The total investment in
comprises the company’s second-largest concentration of infrastructure is expected to reach approximately $1.3 trillion by
engineers worldwide. We have established Caterpillar India 2025
Engineering Services Private Limited (CIESPL) with the overarching The National Infrastructure Pipeline (NIP) outlines significant
goal of streamlining our operations and benefiting from the long- capital expenditure plans aimed at improving rural amenities,
term scaling of engineering and enterprise service solutions, while a combination of government initiatives, rising incomes,
also tapping into India’s rich pool of engineering talent. technological advancements in agriculture, financial inclusion
We also have collaboration with prestigious institutions like the efforts, enhanced digital connectivity, and targeted investments
Indian Institute of Technology, Madras. This collaboration is aimed are key drivers propelling growth in rural infrastructure across India.
at exploring various opportunities, including continuing education, Government is significantly focusing on providing affordable
consulting, sponsored programs, engineering cell development, housing to all under Pradhan Mantri Awaas Yojana which has led
and joint research. The primary objective of this partnership is to to increase in infrastructure related development in metros as well
harness the exceptional talent pool available in India. as Tier – 1 and Tier – 2 Cities.
Caterpillar’s dedication to advancing technology maintains its With large investments currently being made in the infrastructure
leadership in manufacturing and engineering, delivering top- sector, the customer today is keen to complete the job quickly
quality, innovative solutions to fulfil global demands. Additionally, and efficiently to capture more opportunities. Our customers
our long-standing Cat dealers, Gainwell Commosales India Pvt demand equipment with enhanced efficiency, safety, and
Ltd and Gmmco Ltd are located across the country to serve and sustainability benefits.
support our customers and respond quickly to their needs We will continue to focus our efforts on delivering the integrated
solutions to meet their needs and help our customers build a
After sales service as a strategic differentiator? better, more sustainable world. We are focused on developing
Absolutely. I think it’s very important for customers to keep their and providing comprehensive solutions that help make our
machines up and running. To make their operations more efficient customers more successful with technology, financing and
we have come up with a services commitment program. The aftermarket offerings designed to increase the value proposition
Cat® CVA Services Commitment is a set of service and parts of Cat equipment.
guarantees focussed on the responsiveness of Cat dealers, in
terms of service response times and parts availability. Cat CVA Are customers moving towards TCO in terms of buying products?
Services Commitment is offered through a Cat CVA. It provides: That is true. If you see, TCO is inevitable. The reason being, as you
• Service response guarantee: a Cat dealer technician will be compress the timeline to complete a project, you have to make
on site within agreed timelines of logging your service request sure that you are also doing that thing within the cost parameters.
• Parts availability guarantee: maintenance parts delivered as So, to maintain that cost, you know, you have to do the calculation
soon as next business day not just in the initial pricing of the machine, but also over the life
• Parts availability guarantee: repair parts delivered as soon as cycle of the total cost of the machine.
second business day That is how you can actually work out the optimized efficiency of
If the service response guarantee is not met, customers will receive overall ownership cost- that is where Caterpillar comes into picture.
complimentary service-related benefits. If the maintenance and/ Our products are built to be rebuilt. They are designed to withstand
or repair parts availability guarantees are not met, customers will heavy-duty operating conditions and to be restored and used
receive a parts creditas per the CVA. for multiple lifecycles, reducing the need for raw materials and
Both Indian dealers, Gainwell and GMMCO will be offering the associated GHG emissions. Designing products and components
CVA Services Commitment. Customers can contact their local Cat to be used throughout multiple service lifecycles is the essence
dealer to take out a CVA, providing security and peace of mind of our remanufacturing approach across multiple products and
through hassle-free maintenance and ownership plans. brands. Cat Reman gives materials a new life, delivers sustainability
benefits to our customers and helps Caterpillar contribute to the
Are Indian products being at par with international standards in circular economy. Caterpillar has been remanufacturing for 50
terms of technology? years of our nearly 100 years in business. Today, remanufacturing
Absolutely. Our products are exported from here to global markets is at the heart of our strategy to help customers build a better,
and are in compliance with international standards. more sustainable world. When a component reaches the end of
its initial serviceable life, a dealer can return the used component,
Where do you see Caterpillar in terms of the next three years? or core, to Caterpillar. That core is cleaned, inspected, salvaged
India’s economy is expected to grow at 7% in the current fiscal and remanufactured to original factory quality and performance
year, which is an increase from the 6.5% projection made by the specifications. This includes any relevant engineering updates. We
Union government in the economic survey. IMF Deputy Managing have advanced technology solutions in our portfolio to support
Director has also stated that India is in line to become the third our customers’ needs in their sustainability journey.

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