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POST-EXCON
INTERACTION

Understanding that each application has unique requirements, we
focused on identifying specific customer needs across different
regions. Based on these insights and customer expectations, we
designed and developed products tailored to a wide range of
applications, ensuring relevance and value for our customers
across the country. What we see today is a direct reflection of
customers preferences, which has resulted in a very high customer
retention rate. Hyundai has grown as a brand because, in the
aftermarket, it offers one of the highest resale values. Our products
are simplifies, easy to maintain,and supported by extended
service hours. Additionally, the cost per unit- whether in production the R210E. The “E” stands for high fuel efficiency and superior
or fuel consumption- is significantly lower. Over the last 18 years, operating economics for the end customer. This model has
we have expanded our presence across India and now work with been specifically designed for rental customers. With extended
38 dealers to serve our customers. We also operate more than maintenance intervals, low operating costs, and a completely
325 offices that stock spare parts and are staffed with trained redesigned structure, this series represents a major upgrade. The
engineers. These offices act as customer touchpoints, enabling us hydraulics are also entirely new and not interchangeable with
to reach customers and respond to their requirements within the existing models. We strongly believe this new series will help rental
same day. Wherever there is a strong customer cluster, we ensure customers improve profitability in a highly competitive market,
our own offices are present. This has been our journey in India. where savings directly translate into earnings. Furthermore, in the
At Excon, we are showcasing products for the agriculture and mining segment, we have four models on display in the 30-ton
urban infrastructure sectors. We have introduced two newly and 50-ton categories. We have witnessed strong footfall at the
launched mini excavator models from Hyundai in the 3-ton and exhibition and have also received a healthy number of order
3.5-ton categories. The key highlight of these machines is their bookings.
compact design. In agriculture applications, compact size and
zero tail radius are essential for easy maneuverability. Similarly, in In terms of AI, you know digitalization and Telematics. How are
urban applications where space constraints are common, these you embedding that into the machines so that the end user gets
machines perform effectively, and the customer response has the full benefits?
been very positive. For road infrastructure and irrigation—what Across all our products, whether an excavator operating in
we refer to as the construction range—we are displaying eight agriculture, construction, or mining, or equipment such as wheel
models. Most of these belong to the Smart X Plus series, which was loaders and material-handling machines, we have integrated a
launched just two months ago at our Chakan plant. These models remote management system as a standard feature. This system
are upgraded versions of the previous series, offering improved provides fault code alerts and maintenance schedules, which are
fuel efficiency and enhanced durability. communicated to customers in their local dialects.
In addition, Excon exclusively features a new concept model, To better connect with Indian customers, we have continuously

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