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COVER STORY
solutions that help contractors, rental companies, and project
owners maximize productivity and reduce total cost of ownership.

What sort of Customer centric initiatives has your company INTERACTION
undertaken to be one step ahead of competition
Customer feedback has always been central to Dynapac’s
product development philosophy. Our close engagement with
contractors, fleet owners, and operators enables us to continuously
refine both our machines and service offerings based on real-
world operating conditions across India’s diverse construction
environments.
Customers consistently emphasize four priorities—maximum
uptime, simplified maintenance, operator comfort, and lower CA405D
operating costs. In response, Dynapac has introduced several �Built for India’s Toughest Jobsites – Designed and
enhancements across its product range. manufactured in India, the CA405D is validated
Digital connectivity through Dyn@Link further enhances equipment for highways, expressways, and even high-altitude
availability by enabling predictive maintenance, real-time applications demanding maximum compaction.
fault alerts, and remote machine monitoring. Fleet managers
can proactively schedule maintenance, reducing unexpected
breakdowns and improving machine utilization. �Higher Productivity with Fewer Passes – Achieves the
Dynapac’s commitment to customer success extends well beyond required compaction density with up to 37% fewer
machine delivery. To maximize equipment availability and reduce passes, enabling faster project completion while
ownership costs, we offer Annual Maintenance Contracts (AMC) reducing fuel consumption and operating costs.
that provide customers with planned preventive maintenance,
periodic inspections, genuine spare parts support, and expert �Best-in-Class Operator Comfort & Safety – Features
service throughout the machine lifecycle. Recognizing the ROPS/FOPS-certified cabin with excellent visibility,
evolving needs of contractors, we also provide rental solutions, vibration isolation, ergonomic controls, neutral start
enabling customers to access reliable equipment for short-term protection, and operator safety interlock for enhanced
projects or peak demand periods without significant capital safety and reduced fatigue.
investment.
In addition, Dynapac proactively engages with customers
through seasonal service initiatives such as our Monsoon Service �Smart Connected Machine – Equipped with Dyn@Link
Campaign. During this campaign, our service experts inspect telematics for real-time fleet monitoring, preventive
and prepare machines during the rainy season so they are maintenance planning, machine health diagnostics,
project-ready when construction activity resumes. This preventive and improved equipment uptime.
approach minimizes unexpected breakdowns, improves
equipment uptime, reduces repair costs, and ensures customers To support this vision, Dynapac is collaborating with the
can return to work with confidence as soon as projects restart. Infrastructure Equipment Skill Council (IESC), a Sector Skill Council
These customer-centric initiatives, combined with our nationwide supported by the National Skill Development Corporation (NSDC)
service network, operator training programs, and digital support under the Skill India Mission, to develop a comprehensive
through Dyn@Link telematics, reinforce our commitment to Dynapac Operator Training Curriculum. The program focuses on
delivering maximum uptime, higher productivity, and superior three key areas—Machine Operation, Preventive Maintenance,
lifecycle value. and Safety, Health & Environment (SHE). Training will be delivered
through certified training partners, dealer training centres, and
How does your organisation ensure strong aftermarket support, hands-on machine training at project sites. We are already
customer service and high uptime for its equipment across conducting Dealer Operator and Technician Training at our
diverse and demanding operating conditions? Pune manufacturing facility, with a long-term vision of expanding
India’s road construction equipment industry will increasingly be Dynapac’s knowledge and skill development programs through
driven by digitalization, sustainability, automation, and higher both direct and partner training centres across India.
quality standards. Customers will demand connected machines Our strategic priorities remain centered on delivering
offering real-time data, predictive maintenance, improved fuel technologically advanced products, strengthening customer
efficiency, lower emissions, and enhanced operator safety. support infrastructure, and providing comprehensive lifecycle
Dynapac is preparing for this transformation by expanding its solutions that maximize productivity and return on investment.
portfolio of intelligent, connected equipment while strengthening Through continuous innovation, digitalization, and skill
digital service capabilities, operator training, and aftermarket development, Dynapac is committed to helping customers
support. A key strategic focus is building skilled equipment build safer, stronger, and more sustainable roads while supporting
operators to improve productivity, safety, and machine lifecycle. India’s ambitious infrastructure growth.

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