Page 36 - Construction_Opportunities_Oct_2026

POST BAUMA CONEXPO INDIA
INTERACTION The longevity of Komatsu equipment in demanding Indian detected. This improves response time and, more importantly,

enables the service team to arrive better prepared for the
mining conditions provides a strong example of lifecycle
intervention.
value.
Together, DigiEye, KOMTRAX, KOWA, remote diagnostics and
Several Komatsu mining machines supported by L&T have
crossed 60,000 operating hours and continue to perform
Swift Service 360 are helping transform aftermarket support
strongly in the field, reflecting their quality, reliability and
These capabilities enable earlier diagnosis, more effective
durability.
Among them, a few Komatsu PC2000s have crossed 65,000 into a more proactive and integrated service ecosystem.
maintenance planning, improved parts preparedness and
operating hours, while some HD785-7 dump trucks have reduced unplanned downtime, ultimately supporting higher
recorded more than 71,000 operating hours and continue to machine availability throughout the equipment lifecycle.
remain in service. L&T’s broader service approach has long combined
This performance is also supported through long-term Full KOWA, preventive-maintenance clinics, long-term service
Maintenance Contracts, a concept L&T adopted early in the arrangements and data-led diagnostics, with a continued
mining segment. focus on extending machine life and enhancing uptime.
Such arrangements are designed to support machines
through their operating life, maintain high availability and How are you strengthening aftermarket support, service
enable customers to derive maximum value from high-capital capabilities, parts availability and customer-centric initiatives
equipment. to maximise equipment uptime and improve lifecycle
The buying criterion is therefore steadily moving from economics?
acquisition price to Total Cost of Ownership — ultimately, what Aftermarket support has always been a major differentiator
matters is the productive output, cost per unit of production for L&T, and our approach is to remain close to the customer
and value the machine delivers over its complete lifecycle. throughout the life of the equipment. For construction
equipment, where machines are often deployed across
What role are digitalisation, automation, AI, telematics and dispersed and time-critical projects, service responsiveness
predictive technologies playing in improving equipment and parts availability can be as important as the machine
performance, jobsite productivity and lifecycle value? itself.
Digitalisation is changing the way equipment is managed We have built a nationwide support structure through our
and, equally importantly, the way it is supported. Machine dealer network, field-service teams and Service Centres. These
data is enabling us to move progressively and decisively centres are equipped for specialised repairs and rebuilding
towards proactive, condition-based support, where potential of machines and major aggregates, while initiatives such as
issues can be identified and addressed before they lead to Rebuilt Exchange help reduce downtime by making critical
unplanned stoppages, thereby helping improve equipment replacement aggregates available on an exchange basis.
uptime and overall productivity. Parts availability is another critical element. Our Central
Komatsu’s telematics systems — KOMTRAX for Construction Warehouse at Nagpur operates on a hub-and-spoke model
Equipment and KOMTRAX Plus for Mining Machines — enable linked to dealers across the country, enabling genuine parts to
remote monitoring of machine health, operating conditions be moved closer to customers and supporting faster deliveries
and performance, while L&T’s DigiEye provides online visibility even to remote locations. The focus is increasingly on ensuring
into the operating parameters and utilisation of L&T equipment. that the right part is available at the right place and at the
These insights help customers and our service teams optimise right time, because every hour of avoidable downtime has a
machine operation, track performance trends and plan timely direct impact on project economics.
interventions, supporting higher uptime, better utilisation and We are also expanding preventive and lifecycle-support
more effective equipment management. programmes for construction equipment. During FY2025–26,
A particularly important element of this proactive approach is we completed 1.10 lakh Machine Care Services for the
KOWA, which uses periodic oil analysis and trend monitoring to construction equipment range. Going forward, we intend
assess the health of critical components. Changes detected to increase the coverage of construction machines under
through successive samples can provide early indications of annual and long-term maintenance arrangements so that
abnormal wear or contamination, enabling corrective action maintenance becomes more structured and customers can
to be planned before a component develops into a major achieve more predictable equipment performance and
failure. L&T has built considerable experience in this area; operating costs.
the business has already crossed the milestone of testing its Equally important is capability building. Continuous training
10,000th KOWA sample. of service engineers, dealer personnel and operators ensures
We have further integrated digital information into the service that increasingly sophisticated equipment is maintained and
process through Swift Service 360. The platform automatically operated correctly.
generates scheduled-maintenance tickets, assigns service Ultimately, our objective is not simply to repair a machine
engineers based on skill requirements, provides advance when something goes wrong, but to keep it productive for as
information on parts and consumables and can use KOMTRAX much of its working life as possible. This remains at the heart
inputs to trigger service action when machine errors are of our long-standing philosophy: “In Service Lies Success.”

36 CONSTRUCTION OPPORTUNITIES|OCTOBER 2026