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COVER STORY
INTERACTION

How does your organisation ensure strong aftermarket support, WIRTGEN surface miners cut primary resources such as coal,
customer service and high uptime for its equipment across gypsum, iron ore, salt, phosphate, bauxite, limestone or granite,
diverse and demanding operating conditions? Tell us about your achieving high degrees of purity in the process. They are
dealer network in India. increasingly used as primary extraction equipment also in newly
Ensuring customer success throughout the machine lifecycle opened-up opencast mines or extensions of existing opencast
is a key priority for Wirtgen India. We provide comprehensive mine operations.
aftermarket support through dedicated service teams, genuine Surface miners extract primary resources in a selective operation,
spare parts supply, preventive maintenance programs, operator achieving high degrees of purity and maximizing exploitation of
training, technical assistance, and digital service solutions. Our the deposits. Selective mining considerably reduces equipment,
strong support infrastructure enables timely response to customer labor and time requirements as well as overburden volumes. With
requirements across mining and infrastructure sectors. Unlike our machine technology, we also constantly endeavor to keep
many equipment manufacturers, Wirtgen India follows a direct environmental pollution as low as possible. A WIRTGEN surface
customer engagement approach supported by regional sales miner is a perfect example of this philosophy: it impresses with its
and service teams, ensuring close interaction with customers and environmentally friendly technology as it cuts, crushes and loads
rapid technical support. This model helps maximize machine rock in a single operation.
availability, reduce downtime, and deliver consistently high levels A tremendous advantage of selective mining is that the vibration
of customer satisfaction. less mining operation without drilling and blasting is accompanied
WIRTGEN is the market leader in surface mining, offering a by low levels of dust and noise.
technically mature product portfolio for opencast mining which The low environmental impact also permits maximum utilization of
has been tried and tested in operations around the globe. the deposit right up to the edge of residential areas. The selective
WIRTGEN surface miners offer cutting widths ranging from 2.20 mining of high-quality materials requires considerably less space
m to 4.20 m and cutting depths of between 20 cm and 83 cm. than conventional mining methods.
Wirtgen is the only manufacturer covering a scope of performance Our fuel-efficient, intelligently controlled engines comply with the
ranging up to 3,000 tonnes per hour with direct loading by strictest exhaust emission standards, Thus making our Surface
conveyor belt. Miners very reliable.

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