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COVER STORY
• Fuel Efficiency Services that will facilitate and augment the ‘construction site where anyone can work’, which is appealing for
driver’s skill enhancement process supported by advanced a wide range of people.
analytics. Puzzolana acts as ‘Solution Partners’ across all divisions of the
• Fleet Assist Services that will optimize operations, combining engineering sector. Standing proud with over 4,500 installations
trip information with truck route prediction through constant all across the world, Puzzolana’s varied range of equipment offers
learning algorithms thus reducing fleet idle time and enhance a diverse range to choose from. Keeping in tune with advancing
utilisation. technology and the need to innovate and create machinery that
• Uptime Care: Through this service, uptime of the fleet not only provides quality products but one that also does so at
including vehicle wise repair status, fleet utilization and more economic benefits for all stakeholders, Puzzolana continues to
importantly trip summary will be available in a combined invest in research and development of their machinery. As a result,
view, in one place, real-time. new machines and solutions to enhance their current services
Volvo CE India products are backed by a countrywide dealer are also on their mind. In the future, Puzzolana is looking forward
network, ready to provide spares and support to customers round to introducing new workshops at crucial centres all over India in
the clock, round the year. Dedicated aftermarket teams offer order to localise refurbishment and repairs of machines. This will
advice on a range of Volvo Services with a view to help maximize help them cater to their varied customer base faster and even
return on investment in Volvo machines. Exploring ways to delight emerge as solution partners for more companies.
customers and enhance their experience with Brand Volvo – it is CASE India has prioritized customer ease optimizing the machine
forever a ‘work in progress’ at Volvo CE. layout for maintenance operations and providing easy access to
Says Dimitrov Krishnan, MD, Volvo CE India Pvt, “We have recently all the main components with its signature tilt-able front engine
launched “A operator on Wheels” where in hood. It has tried to introduce more machines per machine in this
a truck fitted with a simulator is going to category. Case has two very unique programs – CASE CARE, which
customer sites to train their operators the is all about annual service contracts and
reson being only if the operator is trained CASE PROTECT, which is about maintenance
and skilled better will he/she be able to contract. According to Puneet Kumar
use our machine in the most efficient Vidyarthi, Head – Marketing & Business
manner and deliver the value. We are also Development (CE Business) - India &
working with the government to make certification mandatory for SAARC, Case Construction Equipment,
machine operators. Its like a truck driver having a driving license, “During the lifecycle of the equipment,
for machine operators we should have a HD license qualifing the we must be engaged and ensure that the
operator to operate the machine. We are also closely working customer gets the benefits of the lowest cost of operations. We
with Infrastructure Equipment Skill Council (IESC) and conducting have customized packages to suit their needs.”
training programs at our manufacturing facility and customer “In tandem to its continued thrust on after-sales service, we
sites.” have Remanufactured Transmission. Remanufacturing helps in
Thanks to such extensive product portfolio, AJAX can successfully lowering customers’ owning and operating costs and increasing
addressed all concreting needs of its customers – Whenever uptime. CASE remanufactured components provide a drop-in
the need, Wherever the need and Whatever the need – thereby replacement option that meets the OEM specifications. That’s
making Concrete Sense. And with its nationwide network of 35 because some parts may have been updated to reflect the
dealers, 100 touch points and 20 service centres, AJAX has an latest engineering enhancements or new testing procedures. In
unparallel support structure, which not only ensures upkeep of many cases, the reman parts perform better than the parts they
machines at all job sites, but also offer value added services like replace. Most CASE reman parts are engineered to meet the
annual maintenance contacts, overhaul & refurbishment, and latest OEM specs and can be used to substantially improve the
certified training of operators, mechanics & site supervisors. performance of refurbished equipment. Cutting-edge technology,
KOBELCO Construction Machinery Co., Ltd., has formulated bespoke tooling & equipment and strenuous testing allow CASE
an ICT roadmap based on the theme of “KOBELCO Digital to remanufacture essential components of vehicle to the highest
Transformation for Creating the Jobsite for Anyone” and has standards, ensuring as-new quality. With REMAN, remanufactured
been providing a wide range of solutions. The company been parts can be quickly fitted as an alternative to an overhaul or repair.
moving ahead a mid- and long-term R&D project as one of The second service is the long block of engine. If the engine needs
the main pillars. That is “K-DIVE CONCEPT (or K-DIVE)”, which is a a replacement, there is no need to replace the whole machine.
fusion of the remote operation of construction machinery and Customers can just replace the long blocks and put the peripherals
a cloud matching system. This new solution enables work on as per their requirements. This ultimately reduces the downtime
construction sites to be carried out without restriction of specific and results in substantial cost savings. Through these services,
people, locations, times, etc. Moreover, it leads the high levels we aim to offer a one-stop-solution to our customers. To limit
of work efficiency and that brings cost reduction and high machines’ downtime and guarantee maximum productivity, we
productivity. Also, it produces various effects such as essential continue to invest in a growing network of spare parts warehouses.
safety by on-site labour-saving. In addition, it also expands the Transforming our “Being close to the customer” philosophy into
potential for a diverse range of human resources to overcome the a daily reality, we work tirelessly to ensure we are physically
severe shortage of skilled construction labor and helps achieve closer to our customers through fast and effective parts delivery.

20 CONSTRUCTION OPPORTUNITIES|SEPTEMBER 2022