Page 34 - Construction_Opportunities_February_2026

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INTERACTION How is your organisation integrating advancements in We have also invested significantly in localised solutions and
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support. By combining Make in India manufacturing with strong
digitalisation, automation and predictive technologies to
regional service networks, we ensure faster response times,
enhance productivity, safety, lifecycle value and overall
machine performance for customers?
consistent quality and products that are aligned with Indian
At TK Elevator, digitalisation, automation and predictive
usage patterns, site conditions and regulatory requirements. This
technologies are deeply embedded into how we design,
reducing operational disruptions.
operate and maintain our products, with a clear focus on
improving productivity, safety, lifecycle value and overall localisation helps customers achieve better lifecycle value while
Safety and reliability remain at the core of our customer
machine performance for customers. Our strategy is centred on promise. From rigorous quality standards and compliance-driven
transforming elevators and escalators from standalone assets into engineering to ongoing training of technicians, we ensure that
intelligent, connected systems. customer trust is reinforced at every touchpoint.
Predictive intelligence plays a critical role through our MAX digital By combining proactive service, localised execution, transparency
solutions platform, which uses real-time operational data, cloud and continuous engagement, TK Elevator stays ahead of
connectivity and advanced analytics to continuously monitor competition—delivering not just products, but long-term
equipment health. By detecting early signs of wear, anomalies or partnerships built on performance, reliability and customer
performance degradation, MAX enables proactive and condition- confidence.
based maintenance, significantly reducing unplanned downtime Ensuring high uptime and reliable performance across diverse and
and improving system reliability and safety. demanding operating conditions is a core priority for TK Elevator,
When fully deployed, automation and data-driven insights can and it is driven by a combination of robust service infrastructure,
enhance productivity across service operations. Technicians digital readiness and skilled people. Our aftermarket strategy is
receive precise diagnostics and recommendations before designed to support customers throughout the entire lifecycle of
arriving on site, enabling faster resolution, fewer repeat visits their equipment, regardless of building type or usage intensity.
and more efficient use of resources. In certain scenarios, issues A key enabler of high uptime is our shift toward proactive and
can be resolved remotely, further improving response times and predictive service models. In the latest high-end applications,
minimising service disruptions for building occupants. through digital connectivity and advanced analytics, we are
From a lifecycle perspective, predictive maintenance optimises able to monitor equipment health continuously, detect early
maintenance intervals, extends component life and lowers total signs of potential issues and intervene before they escalate into
cost of ownership. Continuous performance data also supports breakdowns. This approach significantly reduces unplanned
informed decision-making around modernisation and upgrades, outages and improves overall equipment availability.
helping customers maximise long-term asset value. Strong local service presence is another critical factor. With a wide
In parallel, intelligent control systems and digital traffic network of trained technicians across regions, supported by local
management technologies improve ride comfort, passenger spare-parts availability and Make in India manufacturing, we are
flow and energy efficiency, particularly in high-usage buildings. able to respond quickly and effectively, even in challenging site
Centralised dashboards and performance analytics provide conditions or high-traffic environments.
building owners and facility managers with greater transparency Customer service is reinforced through structured service
and control across their vertical mobility assets. processes, clear communication and consistent performance
By integrating digitalisation, automation and predictive monitoring. Customers benefit from greater transparency
technologies across the entire value chain, TK Elevator offers into maintenance activities, service outcomes and machine
its customers the opportunity to shift from a reactive service condition, enabling trust and long-term partnerships.
model to a proactive, intelligence-led approach—delivering Equally important is continuous capability building. Our technicians
safer operations, higher productivity and sustained performance undergo regular training on both mechanical systems and digital
throughout the equipment lifecycle. technologies, ensuring safe, compliant and efficient service
delivery across legacy as well as next-generation equipment.
What sort of Customer centric initiatives has your company By combining predictive maintenance, strong local execution,
undertaken to be one step ahead of competition? skilled teams and transparent customer engagement, TK
Customer centricity at TK Elevator is not a single initiative, but a Elevator ensures dependable aftermarket support and sustained
structured approach that influences how we design products, high uptime—helping customers operate their buildings with
deliver services and engage with customers throughout the confidence, safety and minimal disruption.
equipment lifecycle. Our focus is on understanding customer
needs and delivering measurable value rather than reacting to Do you practice ‘Make in India and Sell Globally,’ use your India
issues after they arise. manufacturing base to supply to the global market.
One of our key customer-focused initiatives is the shift toward TK Elevator follows the “Make in India” approach and is gradually
proactive and transparent service models. Through digital building capabilities that can support global requirements as well.
connectivity and data-driven insights, customers gain greater Our manufacturing facilities in India operate in line with TK Elevator’s
visibility into equipment performance, maintenance activities and global quality, safety and engineering standards, allowing us to
service outcomes, enabling informed decision-making and higher meet both domestic needs and future international expectations.
confidence in system reliability. Currently, the focus of our India manufacturing base is on serving

34 CONSTRUCTION OPPORTUNITIES|FEBRUARY 2026