17 January 2020

Table of Contents for Construction Equipment


Aftermarket Experts


With more than two decades of experience, Karnataka based Quest Informatics Pvt Ltd supports 500 global automative and construction equipment majors and is today the prime choice for aftermarket and maintenance services.

Quest Informatics is an aftermarket IT product and services specialist company. The company brings deep process knowledge, rich industry experience and expertise across key verticals including heavy industrial equipment, automotive, lift and other industries. The ISO 9001:2008 and ISO 14001:2004 certified company was recently recognised as the Aftermarket Brand of the Year-2014, by Silicon India.

The company’s aftermarket product portfolio today includes — Aftermarket ERP (includes OEM and Dealership network with comprehensive management of parts inventory, warranty, service and sales operations), Field Service Management (FSM), Support Desk System (SDS), Remanufacturing Management (REMAN with detailed core and periphery estimations) and Rental Management System (RMS). The products deployed at customer’s platform through License purchase, Cloud subscription, Outcome based managed service and various other models. Quest’s aftermarket services are Maintenance and Integration of Illustrated Parts Catalogues, Parts Planning, Parts information Management, 3D Animated Technical Publication (Service/Owners/Repair Manuals), CAD Services, Parts Helpdesk, Service Desk, Product Helpdesk. In addition, Quest also offers Aftermarket Consulting services for dealer audit, process improvement, revenue leakages, operations improvement, warranty costs management and parts and service benchmarking.

“Our clients want us to improve their aftermarket service revenue and enhance their customer satisfaction. Many of our clients are competing in mature segments where the margin of new sales is reducing and they do not have sufficient systems and process to generate additional revenue from aftermarket services. They all are impressed with our USPs like deep domain knowledge and impeccable implementation record” says Rudresh S Basavarajappa, Chairman and CEO of Quest Informatics.

Unlike its competitors, Quest’s products are not designed to entice the customer with some basic features and penalize the customer for customization, but to engulf and evolve their process at the earliest. While the implementation of its competitive counterparts require about 18-24 months in implementation process and consume immense energy, Quest products can be up and running in 3-12 weeks. This is possible because of its direct fitment to Customer Needs. Quest’s products are business solutions, not just IT technology Solutions.
“What all our clients vouch for and the very reason they recommend us to others in the market is simply by our approach of going that extra mile. Whether it is in aftermarket consulting or process implementation or product deployment, we go beyond the short-term and our-gain only view,” says Satheesh Srinivasa, Co-Founder & Managing Director of Quest Informatics.

Quest Informatics adds continuous value to its customers and has made its products available on multiple devices and has incorporated technologies like RFID, GPS, mobile and SMS integration. The company is increasing its global footprint by working through partners and has established its direct market presence in Middle East, Africa, Europe and North America.


For more details contact:

Email: sales@questinformatics.com

Website:  www.questinformatics.com


06 March 2015


Good point. I hadn't thgouht about it quite that way. :)

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